❓ General Questions
Answers to all your questions about 11det
The most frequently asked questions from Bangladeshi players are organized here — from withdrawals to live casino, playing on mobile, and support.
If a question comes to mind while using 11det, this page is your first stop. Detailed answers to 23 questions across five categories are provided here — covering how fast the withdrawal process is, how to play without interruption on a mobile browser, how cricket betting works, which games are available in the live casino, and how to get help when you need it. If you don't find an answer, contact our 24/7 live chat directly.
Frequently Asked Questions
Withdrawal Questions
After a successful withdrawal request at 11det, the money usually arrives in your bKash, Nagad, or other selected account within 15 minutes to a maximum of 2 hours. Bank transfers may take a little longer due to the bank's own processing time. If there is any delay, let us know via live chat.
First, make sure your account verification is complete and the bonus wagering requirements have been met. If more than 2 hours have passed after that, contact 11det's 24/7 live chat and provide your transaction ID and the time of the request. A resolution will be provided as quickly as possible.
The minimum withdrawal amount at 11det is ৳800. Withdrawal requests below this amount cannot be processed. However, the minimum deposit amount is ৳300, which can be made via bKash, Nagad, Rocket, Upay, or bank transfer.
To withdraw bonus money, you must first meet the wagering requirements. For example, if you receive a ৳2,000 bonus, you must complete bets totaling 25 times that bonus amount — that is ৳50,000 — before you can withdraw winnings from the bonus. Wagering is calculated only on the bonus amount, not on the main deposited funds.
Playing on Mobile
Yes, you can use 11det directly from your phone's Chrome, Firefox, or Safari browser without downloading any separate app. The entire site is built with a mobile-first design, so games, betting, and payments are all easy to use on a small screen.
If the connection is lost, most slots and live games resume from where you left off. If a round had already started, its result is saved on the server. When you log back in, you will see your updated balance. If you feel a bet has gone missing, contact support.
11det works well on any smartphone running Android 7.0 or above, iPhone (iOS 12+), tablets, and desktop computers. Any modern updated browser — Chrome, Edge, Safari, or Firefox — will do. Some games may not load correctly on older browsers, so keep your browser updated.
Clearing your browser's cache and cookies often fixes loading issues. In Chrome, go to Settings › Privacy and security › Clear browsing data, check the Cached images and files and Cookies options, then clear them. After that, reopen 11det. If your internet speed is low, try switching to Wi-Fi or a better data connection.
Yes. After opening the site in Chrome, tap the three-dot menu at the top and select "Add to Home screen." On iPhone, tap the Share button in Safari and select "Add to Home Screen." This creates a shortcut icon and lets you open it directly like an app.
Cricket & Sports Betting
In live betting, you can place bets in real time while a match is in progress. The odds change as the match situation changes. Place your bets at any moment based on the bowling or batting situation. The betting window closes before certain rounds or balls, so make your decision on time.
Decimal odds represent the total amount you will receive back for every ৳1 bet if you win. For example, odds of 2.50 mean that a ৳100 bet will return a total of ৳250 if you win (profit of ৳150). The higher the odds, the lower the chance of winning but the greater the reward. Always check the odds before placing a bet.
If a match results in "No Result" due to rain or any other reason, the original bet amount is generally refunded at odds of 1.00. However, rules for specific markets may differ. If a result is declared after a certain number of overs have been played, the bet remains valid. See 11det's terms and conditions for more details.
11det offers betting markets on BPL, IPL, T20 World Cup, ICC tournaments, and various other domestic and international cricket events. For example, in matches like Bangladesh vs India, you can place bets on markets such as match winner, toss winner, or top batsman.
Popular cricket betting markets at 11det include: match winner, toss winner, first innings runs, top batsman, top bowler, over/under runs, type of first wicket (bowled, caught, etc.), and powerplay runs. Additional markets are also available in live matches.
Live Casino
11det's live casino offers multiple tables to suit players of different budgets — from regular low-stake tables to high-roller tables with higher limits. The minimum and maximum bet limits are displayed on screen before you enter each table, so you can choose a table that suits you.
In live dealer games, a real dealer runs the game from a studio via high-definition video. You can watch the cards or roulette spin in real time from home and place bets using buttons on your screen. Games from world-renowned providers such as Evolution Gaming and Ezugi are available.
In Baccarat, you place a bet on one of three outcomes — Player wins, Banker wins, or Tie. Two cards are dealt to each of two hands, and the hand closest to 9 wins. 10s and face cards have a value of zero. It is easy to learn and requires little decision-making, which makes it one of the most popular games at 11det.
Yes, 11det's live casino is fully supported in mobile browsers. Use Wi-Fi or at least a 4G connection for good quality video streaming. Keeping auto-rotate on gives a better experience in landscape mode, especially on roulette and baccarat tables.
Yes, both are available in 11det's live casino. In Teen Patti, the best combination of a three-card hand wins — you can choose to play blind or after seeing your cards. In Andar Bahar, a card is shown and you bet on whether a card of the same value will appear on the Andar or Bahar side. Both games are simple and quick to learn.
Customer Support
Yes, 11det's customer support is active 7 days a week, 24 hours a day. You can get help at any time of day or night, even on holidays. You can contact us directly via live chat or email for any issue.
Absolutely. The 11det support team is able to assist in both Bengali and English. If you ask in Bengali, you will receive a reply in Bengali; if you write in English, you will be answered in English. The support service is designed with Bangladeshi players in mind.
There are two ways to reach support at 11det. First, the site's live chat — this is the best channel for the fastest resolution. Second, email — write in detail to [email protected] and the team will respond as quickly as possible. Both channels are available 24/7.
For a quick resolution, have the following information at hand before contacting support: your registered email or user ID; the date and approximate time (BST) when the issue occurred; the relevant transaction ID (for payment issues); and a brief description of the problem or a screenshot. This will help the support team assist you more effectively.
Still have questions? We're here!
If your issue wasn't resolved by the answers above, the 11det support team is ready to help directly. Get an instant answer via live chat or send a detailed message by email — in Bengali or English.
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