Your privacy is our responsibility

1 Introduction & Scope

11det is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") applies to all users ("you" or "user") of 11det's website and related services ("Platform"). By creating an account or using the services on the Platform, you consent to the terms of this Policy.

We recommend that you read this Policy carefully. If you disagree with anything in it, please contact us or stop using the Platform.

2 What Information We Collect

The following types of information may be collected in the normal course of operating the 11det platform:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID card or equivalent identity document details
• Email address and mobile number

2.2 Financial Information

• Payment method details (related to bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction history and amounts
• Deposit and withdrawal information

2.3 Technical Information

• IP address and device type
• Browser type and operating system
• Cookies and session data
• Browsing activity on the Platform and access logs

2.4 Gaming Activity Information

• Game history, bet amounts, and results
• Gaming session times and game types
• Records of bonus and promotion usage

3 Purpose of Data Collection

Collected information is used for the following legitimate purposes:

• Account management: To create accounts, verify identity, and ensure a secure login process.
• Service delivery: To carry out gaming services, betting, and financial transactions.
• Age verification: To ensure access is limited to users aged 21 and above.
• Financial security: To prevent fraud and enable secure payment processing.
• Customer support: To provide assistance and resolve complaints.
• Responsible gaming: To monitor users' gaming behaviour and provide support where needed.
• Platform improvement: To raise service quality and resolve technical issues.
• Legal compliance: To comply with applicable laws and regulations.

11det never sells or rents your personal information to third parties without your permission.

4 Data Sharing & Third Parties

In certain circumstances, 11det may share your information with trusted third parties:

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. This information is used solely for the purpose of payment processing.

4.2 Technology Service Providers

We work with trusted technology service providers to operate the Platform. These partners may process data only for the specific purpose of providing the service and are required to comply with our privacy standards.

4.3 Legal Authorities

Necessary information may be provided in response to legal obligations, court orders, or valid requests from government authorities.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance.

5 Cookies & Tracking Technologies

The 11det platform uses cookies and similar technologies to improve your experience:

5.1 Essential Cookies

These cookies are essential for the core functionality of the Platform — such as maintaining login sessions, security verification, and saving settings. Without them, the Platform will not function properly.

5.2 Analytical Cookies

These cookies help us understand how users interact with the Platform. The information collected is kept anonymous and is used only to improve the service.

5.3 Cookie Controls

You can control or reject non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit the Platform's functionality.

6 Data Security Measures

11det applies industry-standard security measures to protect your personal information:

• SSL encryption: All data transfers are secured through SSL/TLS encryption.
• Data encryption: Stored sensitive information is protected by strong encryption algorithms.
• Access controls: Only authorised staff can access user information.
• Regular audits: System security is regularly tested and updated.
• Firewall protection: Advanced firewall systems are active to prevent unauthorised access.

While we are committed to ensuring the highest level of protection, no method of transmitting or storing data over the internet is 100% secure. If you become aware of any security issue, please contact us.

7 Data Retention Period

11det retains your personal information for as long as necessary. The specific retention period depends on the type and purpose of the data:

• Active account data: All necessary information is retained for as long as the account remains active.
• Financial transaction records: Retained for a period determined by legal and regulatory obligations.
• After account closure: Certain information may be kept for a limited period for legal requirements and fraud prevention purposes.
• Marketing data: Deleted as soon as possible once you withdraw your consent.

Once the need for retention has ended, your information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You can request to know what information we hold about you and how it is being used.

8.2 Right to Rectification

You have the right to request correction of any inaccurate information. Data can be updated through account settings or by contacting us directly.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, it may not be possible to delete all data where there are legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

In certain circumstances you may request that processing of your data be restricted, such as when the accuracy of the data is disputed.

8.5 Right to Data Portability

You may request your data in a structured, commonly used format.

8.6 Right to Object

You may object to marketing communications or profiling. You can request at any time to stop receiving marketing messages.

To exercise any of the above rights, contact us at [email protected].

9 Protection of Minors

11det provides services only to users aged 21 and above. We do not intentionally collect personal information from minors.

An age verification process is completed at the time of account registration. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using 11det, please inform our support team.

10 International Data Transfers

In some cases your data may be processed or stored outside Bangladesh. For such transfers, we ensure that:

• Adequate data protection measures are in place in the recipient country or organisation.
• Applicable legal regulations regarding data transfers are followed.
• Third-party service providers are contractually bound to follow our privacy standards.

11 Policy Changes

11det may update this privacy policy from time to time. For significant changes, we will:

• Display a notice on the Platform.
• Send a message to your registered email address.
• Update the "Last updated" date at the top of the Policy.

Continued use of the Platform after changes have been made will be taken as your agreement to the updated Policy. You are therefore advised to review this Policy regularly.

12 Links to Other Websites

The 11det platform does not contain links to third-party websites. However, during payment processing you may be directed to the payment provider's own interface. Those platforms have their own privacy policies, and 11det is not responsible for them.

13 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, or wish to exercise your rights, please contact our support team. We will process your request as quickly as possible.

11det's support team is available 24 hours a day, 7 days a week in both Bengali and English.