11det's guide to responsible gaming
Keep the fun within limits — use our safety tools and support to enjoy gaming in a healthy way.
Our commitment to responsibility
11det believes gaming should be a form of entertainment — not a source of stress or problems. We care about the mental and financial well-being of every user. That is why we provide tools and guidelines to help you stay in control at all times.
Playing on our platform is not just about the chance to win — it is about enjoying entertainment in a safe, fair, and transparent environment. Alongside SSL encryption and fair play policies, responsible gaming sits at the core of our values. 11det wants you to play with a smile and make decisions with yourself and your family in mind.
Gaming is an adult activity. This platform is for those aged 21 and above only. If you feel your gaming habits are getting out of control, our support team is always here for you.
Key tools for staying safe
Set Deposit Limits
Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately. Reducing a limit applies right away, but increasing it requires a waiting period — this is in place for your own protection.
Set Loss Limits
Decide in advance how much you are willing to lose within a given period. Once the limit is reached, your account is automatically closed for that session. Take control of your own budget — it is the smartest move you can make.
Breaks and Time-Outs
Set a time-out for any period from a few hours to a few weeks. During this time, you will not be able to log in to your account. Taking a short break often helps clear your head and make better decisions.
Self-Exclusion
If you feel you need a longer break, choose self-exclusion. This feature keeps your account completely inactive for 6 months or on a permanent basis. No promotional messages will be sent for as long as it remains active.
Age Verification
Age verification is mandatory when opening an account at 11det. Only those aged 21 and above may create an account and play. If you suspect an account is being used by a minor, notify our support team immediately.
24/7 Support Service
For any issue, our support team is available 24 hours a day, 7 days a week. You can reach us via live chat or email in both Bengali and English. Feel free to share any concerns or questions about gaming.
For adults only
11det is an adult gaming platform. If you have children or teenagers at home, please keep your device password-protected and keep your account details private. Protecting minors is a shared responsibility for all of us.
Warning signs of problematic gaming
When gaming shifts from entertainment to a problem, certain signs appear. If any of the following applies to you or someone close to you, it is important to take a break and seek help.
- Continuing to play to try to recover lost money and being unable to stop.
- Losing focus on family, friends, or work because of gaming.
- Spending money on gaming by taking on debt or dipping into savings.
- Hiding the truth from family about how much you play or how much you bet.
- Feeling restless, anxious, or irritable when not gaming.
- Feeling the need to bet more and more each time to get the same excitement from winning.
Simple rules for staying safe
Play for entertainment
Do not think of gaming as a way to earn money. It is entertainment — just like going to the cinema or eating at a restaurant. Make up your mind about what you will spend before you start.
Set your budget first
Decide how much you can afford to spend beforehand and do not go beyond that limit. Avoid placing more bets in an attempt to recover money you have already lost.
Take regular breaks
Rather than playing for long stretches at a time, take breaks in between. Give time to other activities, your family, and your friends. Balance is the key to a healthy life.
Do not play under the influence
Alcohol or other substances reduce your ability to make sound decisions. Stay away from gaming when you are in that state.
11det's safety tools in detail
💳 Deposit Limit
From your account settings, you can set how much you are allowed to deposit each day, each week, or each month. The minimum deposit amount is ৳300. Reducing a limit takes effect immediately. If you want to increase a limit, contact our support team — the process is intentionally made to take a little time so you can make the decision carefully.
⏸️ Time-Out
Use the time-out feature for a temporary break. You can keep your account closed for any period from 24 hours up to 30 days. During this time, logging in will be completely disabled. Once the period ends, your account will be reactivated automatically.
🔐 Self-Exclusion
If you need a longer break, choose self-exclusion. Your account can be deactivated for 6 months, 1 year, or permanently. No bonus offers or promotional emails will be sent while self-exclusion is active. To cancel a permanent exclusion, you will need to contact support and follow a set process.
📊 Gaming History Review
From your account, you can view your complete deposit, withdrawal, and gaming history at any time. Review your habits regularly. If you feel your spending or playing time is increasing, set limits right away or contact support.
Get in touch for help
If you or someone you know seems to be struggling with a gaming problem, please reach out to us. Our support team provides assistance in Bengali and English 24 hours a day, 7 days a week.
Get instant help via live chat or send us an email:
FAQs on responsible gaming
Play with joy, stay within limits
To learn more about safe gaming at 11det, check our FAQ or come to the platform and enjoy your favourite games.